Cover image for The excellence dividend : meeting the tech tide with work that wows and jobs that last / Tom Peters.
The excellence dividend : meeting the tech tide with work that wows and jobs that last / Tom Peters.
Publication Information:
New York : Vintage Books, [2018]
Physical Description:
460 pages ; 21 cm
Management guru Tom Peters shows that nothing beats a high-quality product or service, designed and delivered by people who are as dedicated to each other as they are to their shared goal. With his unparalleled expertise and inimitable charisma, Peters offers brilliantly simple, actionable guidelines for success that any business leader can immediately implement, punctuated by incisive quotes from some of today's leading lights in business.


Call Number
Material Type
Home Location
658.4 PET Book Adult General Collection

On Order



"Tom Peters' new book is a bundle of beautiful dynamite. While I've been a CEO for 30 years, I still learned much worth knowing from The Excellence Dividend . You will too."
--John C. Bogle, founder, Vanguard

For decades Tom Peters has been preaching the gospel of putting people first, and in today's rapidly changing business environment, this message is more important than ever. With his unparalleled expertise and inimitable charisma, Peters offers brilliantly simple, actionable guidelines for success that any business leader can immediately implement. He provides a roadmap for your organization and for you as an individual to thrive amidst the tech tsunami, and he has a lot of fun doing it. The Excellence Dividend is an important new book from one of today's greatest business thinkers.

Author Notes

Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College.

He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about 75 seminars a year and has created and starred in a series of corporate training films.

He is the co-author of In Search of Excellence: Lessons from America's Best-Run Companies, which was a New York Times bestseller for three years. This book and subsequent titles have become bestsellers in Europe, Latin America and Asia. Peters contributes to several newspapers and journals, including writing a bimonthly column for Forbes ASAP.

(Bowker Author Biography)

Reviews 2

Publisher's Weekly Review

Peters (The Little Big Things), a veteran business writer, delivers a superb business tome intended to capture his "thinking over the past five decades" and show its applicability to the 21st century. Peters does a commendable job of parsing an impressive amount of material into easily digestible bites, beginning with simple and elegant definitions of what excellence looks like at work-a tucked-in shower curtain in a hotel bathroom, for example- proceeding to such varied topics as the importance of lunch in the workplace and why women are crucial to any corporation's success. Peters includes a bounty of reading lists throughout and repeatedly exhorts his audience to "read!" and "study!" Addressing the move toward automation, Peters urges businesses to put their workforces first. Notable stories from Peters's career begin each chapter, though some of the more dated material, such as a 1978 anecdote about dealing with a computer crash at McKinsey & Co., can feel far removed from today's business environment. Those who persevere, however, will find Peters a font of management wisdom germane to "surviving and thriving in the unruly times ahead." (Apr.) © Copyright PWxyz, LLC. All rights reserved.

Library Journal Review

Since the 1982 release of the best-selling In Search of Excellence, which Peters coauthored with Robert H. Waterman, he has maintained his position as a thought leader on organization greatness. His new book attempts to translate his theories onto the latest threats to business: automation, globalization, and the pace of technological innovation. The overarching message is that companies that concentrate on developing employees with a focus toward service will weather the risks posed by artificial intelligence and automation. The book's six sections careen from innovation, leadership skills, and the pursuit of excellence to design and human relationships. Each chapter starts with a personal memory before morphing back into Peters's infectious boosterism for workplace success. While managers will find dozens of maxims and suggestions-basically value your employees and promote more female leaders-the chapters often lead to confusing or contradictory advice. VERDICT While emphasizing the importance of diversity in the workplace and care of employees, -Peters tends to ignore work-life balance. Still, overall this book is recommended.-John Rodzvilla, Emerson Coll., Boston © Copyright 2018. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Excellence Dividend: The Scheme
The Pitch: Excellence, Now More Than Everp. xiii
Excellence Dividend: The Plotp. xxiii
Organizing Principle Ip. xxxiii
Organizing Principle IIp. xxxv
Section I Execution
1 Execution, First Among Equalsp. 3
Section II Excellence
2 Excellence is the Next Five Minutesp. 27
3 Culture, The Sine Qua Nonp. 59
4 The Trailblazers, Small-And Medium-Size Enterprisesp. 78
Section I People
5 One More (Damn) Time: Putting People Firstp. 107
6 A Mania for Trainingp. 151
7 Tech Tsunami, White-Collar Apocalypse, The New Moral Imperativep. 162
8 Job Security in an Insecure Worldp. 188
Section IV Innovation
9 Whoever Tries The Most Stuff Wins, Whoever Screws the Most Stuff Up Winsp. 205
10 We are Who we Hang Out Withp. 226
Section V Adding Value, a "Top Line" Obsession
11 A Passion for Design, Differentiator #1p. 245
12 The Relentless Pursuit Of TGRS/Things Gone Right (And Eight Other Value-Added Strategies)p. 265
Section VI Leadership Excellence
13 Listening, The Bedrock Of Leadership Excellencep. 347
14 Frontline Leadership Excellence, The Most Undervalued Assetp. 363
15 Twenty-Six Tactics to Spur Leadership Excellence, Guaranteed to Workp. 371
Epilogue: Coda 2018p. 449
Acknowledgmentsp. 455
Permissionsp. 459