Cover image for How to talk to anyone at work: 72 little tricks for big success in business relationships / Leil Lowndes.
Title:
How to talk to anyone at work: 72 little tricks for big success in business relationships / Leil Lowndes.
ISBN:
9781260108439
Edition:
First edition.
Publication Information:
New York : McGraw-Hill Education, 2018.

©2018
Physical Description:
xxv, 333 pages ; 21 cm
Abstract:
"From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job You face tough communication challenges every day at work, both in person and online. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes's more than 20 years of training business professionals, from entry-level new hires to CEOs. To succeed today, you must exhibit these crucial qualities, the 5 Cs: CONFIDENCE 10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you want -- and reinforce this image throughout your entire working relationship CARING 14 strategies to demonstrate you care about your colleagues and the company because "people don't care how much you know until they know how much you care" CLARITY 12 techniques to get your ideas across clearly -- and ensure you understand everybody you work with CREDIBILITY14 methods to win the trust and respect of everyone at your company -- and impress people who find you on the web COEXISTENCE (WITH CRUEL BOSSES & CRAZY COLLEAGUES)21 tactics to confront the number one workplace nightmare and come out shining Plus one final astonishing technique to guarantee success and happiness in your professional life. After you've mastered the unique "bag of little tricks" in this book, you will know How to Talk to Anyone at Work!"-- Provided by publisher.

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Summary

Summary

From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job
You face tough communication challenges every day at work, both in person and online--a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes's more than 20 years of training business professionals, from entry-level new hires to CEOs. To succeed today, you must exhibit these crucial qualities, the 5 Cs:
CONFIDENCE 10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you want--and reinforce this image throughout your entire working relationship
CARING 14 strategies to demonstrate you care about your colleagues and the company because "people don't care how much you know until they know how much you care"
CLARITY 12 techniques to get your ideas across clearly--and ensure you understand everybody you work with
CREDIBILITY 14 methods to win the trust and respect of everyone at your company--and impress people who find you on the web
COEXISTENCE (WITH CRUEL BOSSES & CRAZY COLLEAGUES) 21 tactics to confront the number one workplace nightmare and come out shining
Plus one final astonishing technique to guarantee success and happiness in your professional life. After you've mastered the unique "bag of little tricks" in this book, you will know How to Talk to Anyone at Work !


Author Notes

Leil Lowndes is an internationally recognized communications expert who has addressed audiences of up to 10,000. She has spoken and conducted seminars for hundreds of major corporations and associations. Leil is the author of 10 top selling books, including How to Talk to Anyone, and her work has been translated into 27 languages.


Table of Contents

Acknowledgmentsp. xi
Introductionp. xiii
Part I Confidence
1 Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowlp. 3
2 Your First Movep. 7
3 How to Look Dynamic All Day Longp. 13
4 Big Thinkers Move Bigp. 19
5 You Are So Much More Than Your Job Descriptionp. 25
6 What's Your On-the-job Face?p. 29
7 Your Biggest Confidence Barometerp. 33
8 A Crafty Way to Calculate Their Confidence-and Convince Them of Yoursp. 37
9 How to Sound Self-Assured in E-mail and IMp. 43
10 Can You Be Too Confident?p. 47
Part II Caring
11 Treat Their Ego like Eggshellsp. 57
12 Is the Sincere Smile an Oxymoron at Work?p. 59
13 Track Them with Your Torsop. 69
14 Don't Give Hit-and-Run Praisep. 75
15 "Good Eye Contact" Is Not Enough!p. 81
16 How to Establish Rapport without Sacrificing Your Principlesp. 87
17 Is It Better to Be Liked or Respected at Work?p. 91
18 E-mail Amityp. 97
19 Can You Be Too Nice at Work?p. 103
20 Should You Have Close Friends at Work?p. 107
21 A Primal Needp. 113
Part III Clarity
22 How to "See" What They're Sayingp. 119
23 Make Their Words Your Wordsp. 123
24 It's a "Communication Problem"! Duhp. 127
25 Put Some Life in Your Listeningp. 131
26 Communicating in a Shrinking Worldp. 135
27 Talking to the Opposite Sex (Now That's a Foreign Language!)p. 137
28 How to Make Complicated Concepts Clearp. 141
29 Time Is Money, Especially at Workp. 147
30 Shorter Is Sweeter-and Clearerp. 151
31 Kick Butp. 155
32 What's the Weather Got to Do with Success?p. 159
Part IV Credibility
33 The World Sees You as the Web Sees You-So Watch Out!p. 165
34 Truth or Consequences (the Consequences Can Be Huge)p. 171
35 Another Integrity Wreckerp. 179
36 When a Little Lie Is Unavoidablep. 183
37 When You're Late to Workp. 187
38 Come Out Smelling Like a Rose When You're Guilty as Heckp. 193
39 Make Presentations to Gain Credibilityp. 199
40 Professional Speakers' Secretsp. 205
41 Convincing Coworkers to See Things Your Way in Meetingsp. 211
42 Grammar Snobs Can Kill Careersp. 217
43 Are You Credible? (or Just, Like, Credible?)p. 221
44 How to Lose Credibility Fastp. 225
45 The Mind Does Not Belong in a Cage (but Sometimes You're Trapped)p. 229
Part V Coexistence (With Cruel Bosses and Crazy Colleagues)
46 Is This the Section You've Been Waiting For?p. 237
47 The Hypercritical Bully Bossp. 245
48 When Your Boss Goes Ballisticp. 249
49 Get It in Writing -Your Own!p. 253
50 Is Your Boss a Control Freak, or a Freak out of Control?p. 259
51 Does Reporting a Problem to HR Help?p. 265
52 When Your Blood Starts to Boilp. 269
53 When You're Unjustly Accusedp. 273
54 When You're Justly Accused (i.e., Guilty)p. 277
55 Get What You Want from Busy Bossesp. 281
56 Wouldn't Work Be Great If It Weren't for the People?p. 283
57 Gagging Coworkers You Can't Standp. 289
58 Gossiper's Friend Today Is Gossiper's Victim Tomorrowp. 295
59 How to Skillfully Squash Interruptersp. 299
60 How to Disagree Without Declaring Warp. 303
61 Before Telling a Coworker Anythingp. 307
62 Don't Bite the Hand That Signs Your Paycheckp. 311
Part VI Conclusion
63 The Office of Tomorrowp. 317
64 Understanding the Human Animalp. 321
Bibliographyp. 327